Frequently Asked Questions

---

For New Clients:

1. Send us a message using the 'CONTACT' tab or send an email to andrew@withcounselling.com.
2. We'll get back to you within 48 hours.
3. Once we've arranged an appointment, you'll receive an email confirmation with all your appointment details.

For Existing Clients:

1. Log-in to your Jane account.
2. Select an appointment time that works for you. 
3. Once you book, you'll receive an email confirmation with all your appointment details.

This can vary from person to person as each person is unique. Typically, it is helpful to start with a few sessions to help us get to know you and what has been happening for you. From there you can discuss plans with your counsellor regarding what would be most beneficial moving forward. 

Here at With Counselling we understand life can be unpredictable and as a result, we have a 48 hour cancellation policy should you need to reschedule. 

To cancel, please notify the office via your Jane App profile, or email.

Late cancellations or no-shows will be automatically charged 50% of the cost of the session through the JaneApp system.