Counselling FAQs

Please reach out to us if you have a question that is not answered here. We understand that seeing a counsellor can be daunting and want to help you in your journey.

1. How does booking online work?

For New Clients:

Select 'Book Online,' find the counsellor you would like to book with, and select a day and time that works for you.
You'll receive an appointment confirmation email with a link to complete a brief profile and fill out your forms.
You'll also receive email and/or text reminders (depending on your preferences) with all your appointment details.

For Existing Clients:

Log-in to your Jane account.
Select an appointment time that works for you.
Once you book, you'll receive an email confirmation with all your appointment details.

2. How many sessions do I need?

This can vary from person to person as each person is unique. Typically, it is helpful to start with a few sessions to help us get to know you and what has been happening for you. From there you can discuss plans with your counsellor regarding what would be most beneficial moving forward.

4. Can I use my insurance benefits to pay for counselling?

Yes, you can.

We ask that you first check with your insurance provider to make sure they cover the services of a Canadian Certified Counsellor. Many of the benefit companies listed below cover our services, however it's important to check as benefit packages differ.

If your benefits cover Canadian Certified Counsellors, we offer direct billing for the following insurance benefits providers:

•Manulife

•Sunlife

•Canada Life

•Beneva

•BPA

•Canadian Construction Workers Union

•Chamber of Commerce Group Ins.

•CINUP

•Claim Secure

•Coughlin

•Cowan

•DA Townsley

•Equitable

•First Canadian

•GMS Carrier 49 & 50

•IA

•Johnson Inc.

•Johnson Group Inc.

•LiUNA Local 183 & 506

•Maximum Benefits

•MDM Ins. Ser. Inc.

•People Corp.

•Simply Benefits

•Telus AdjudiCare

•Union Benefits

•UV Insurance

•GreenShield

•MÉDIC Construction

•SSQ

Alberta Blue Cross and ASEBP also accept our services but do not allow us to direct bill. If you have Alberta Blue Cross or ASEBP, simply pay for your sessions directly and them submit a reciept for them to reimbursement you. We will provide you with a detailed receipt after each session.